No Shows
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Setup - No Shows  

If your salon has a no show charge policy, for example, many salons charge 50% of the treatment value if the client fails to show up to the appointment. This can be automated through the system and is always able to be waived at a later date; the charge will appear the next time the client comes to pay for a service.  

open Setting automated no show charges  

To set the system to automatically apply no show charges you must first access the no show charges section in options:  
 
The no show screen will now open showing the following options:  
   
·Do you make a charge when clients do not turn up? – tick this to turn on automated no show charges.  
·How much. - You can use this area to select either a % of the treatment or a flat rate you charge when a client fails to turn up to an appointment. Just tick the appropriate box and fill in the appropriate details.  
·Do you want to have discretion over this charge? – This allows the charge to be waived.  

If you have completed the above options, the system will now apply automated no show charges. When an appointment is booked but not paid and the turned up box is not ticked on the booking card.  

open Viewing charges  
 
Charges applied to client can be viewed in two ways:  

1.By viewing the client file and looking at the treatment history tab – the last viewable column is titled status, if a charge has been applied and is awaiting payment the status will show Charge, if a charge has been paid the status will show Charge PD, if a charge has been waived the status will show Charge WV. You can then view more details about the charge (including amount) by highlighting the appropriate charge and pressing the button at the bottom of the screen titled Booking Information.  
2.By accessing the Walkin screen and typing the client name in the box titled Select Client and selecting the client from the list. If the selected client has any outstanding charges, these will immediately flash up on the screen.  

open Paying a no show  
 
When a client has a charge on their account it can be paid in two ways:  

1.View the client card and treatment history as outlined above, then select the charge you wish to pay and press the button titled Pay Booking, the charge will be pulled through to the payment (walkin) screen.  
2.By accessing the Walkin screen and typing the client name in the box titled Select Client and selecting the client from the list. If the selected client has any outstanding charges, these will immediately flash up on the screen, to pay the charges simply press OK on the screen that has flashed up.  

open Waiving Charges  

When a client has a charge on their account it can be waived in two ways:  
 
1.View the client card and treatment history as outlined above, then select the charge you wish to waive and press the button titled Waive Charge, the charge will now be waived.  
2.By accessing the Walkin screen and typing the client name in the box titled Select Client and selecting the client from the list. If the selected client has any outstanding charges, these will immediately flash up on the screen, to waive the charges simply tick the box on the right hand side of the screen titled waive.